Case Processing

What is the normal process to reopen I-485 of a dependent after primary beneficiary was granted GC by Immigration judge?
My spouse case was administratively closed with USCIS due to me being in removal proceedings without us knowing. To make the story short, my green card finally got approved by the immigration judge 3 years later then I provided court order to USCIS who adjudicated my application and sent me my green card last year within a month of submitting court order. At my appointment at the USCIS local office I told the agent about my spouse case that was administratively closed and made a request to reopen it. She took my spouse documents as requested such as I-485 receipt and the National Benefits center letter transfer and stated we will hear from them within 30days. Then later, our attorney sent a motion to reopen because he said a written one would be better. It’s been 9 painful months since both verbal and written request was made, there have been no updates on the case other than a name update that was done about 2 weeks after attorney’s motion to reopen was sent. Lately, we had two different discussions with USCIS via the chat and we were told that they had not received anything nor any motion to reopen for the case since after it was administratively closed. The attorney is convinced that there is nothing we can do otherwise to wait while we believe we can’t wait for ever when per the USCIS there has be no motion to reopen reception. 1-What do you guys think we should do? 2-What would be the normal process to have my spouse case reopened and processed? 3-Should we send another motion to reopen? 4-Where do you think we should send it if yes (Local office, National Benefit Center, Lee Summit office) 5-Do you guys think both cases should have been adjudicated at the merit hearing when the judge granted my green card? 6- Or should the attorney have asked DHS to reopen the case that day? 7-Do you think the attorney missed something? We are desperate, spouse EAD renewal application is pending since June 2021. 180 day extension will end the last day of this month. Expedited processing request denied. Our service center processing time is about 13.5months for EAD pending i485 c9. Which mean spouse might be out of work for at least 6months or so, will loose job. Severe financial hardship is seen now in a near future. Thanks in advance for any insights.

Total Days: 243 days
Case
2023-01-20
2023-09-20
I-134A
243 Days
National Benefits Center: I-134A