A K
Nov 18, 2020
service request response
Hi guys.. so I submitted a service request last month about my case cause I didn’t do biometrics till now and they waited 29 days to send me this response! anyone knows what that mean? they said my case is on hold or suspended!! I am scared now!
"Our records indicate that we are awaiting your appearance for biometric processing. Your case is currently in suspense or on hold until we receive your biometrics. Your application information has been entered into the system which schedules applicants for biometrics at their local ASC. Once you have been scheduled, you will receive an ASC Appointment Notice containing the date, time and location of your appointment. You must take the ASC Appointment Notice and photo ID to your appointment."
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Rafael nullNov 18, 2020
call uscis and on the voice mail ask for info pass appointment.
you will be connected to a live agent.
ask the agent when is your bio date and he will tell it to you
mehmet efendiNov 18, 2020
I have the same situation. why do we need to do biometrics again
R PNov 18, 2020
you are lucky that you at least got a response from them for your service ticket. I have already reached 26 days for my ticket so let’s see what happens.
Rae Weir əˈrijənlNov 18, 2020
this just means that the response to your SR is that they are still trying to get you scheduled for a biometrics... so basically.. keep waiting.. which is the same boat i am
in. what is your field office?
A KNov 18, 2020
my field office is Salt Lake City.. it’s just overwhelming all this wait
Rae Weir əˈrijənlNov 18, 2020
yes.. i understand completely. My field office is chicago and I received the same email. do not worry, ur case is not suspended, but what this means is that they cannot move forward with processing anything until we do our biometrics
