yup sounds about right they keep doing that to everyone

half the time they done know anything, some of them don’t care. try Infopass maybe that will help

infopass is only works for phone calls.

if I say info pass that will connect me to an agent or officer?

I just don’t understand how that’s their job but they don’t care.. it’s so crazy to me :/

@Alex call this number 1800-375-5283, and use the word info-pass to speak with a live agent.

@jimmy thank you :) are the agents on the phone the same as when I go through Emma?

My experiences are not so different either. I have been trying my chances to come across somewhat a nicer agent, but no luck so far. Even worse, I made multiple requests for a Tier 2 agent to call me such that I explain my situation better. When I finally had a phone call with one of them, without even listening, she repeated everything written on USCIS' website like a parrot. And when I tried to ask some questions regarding my case, the answer I got was always "this is at USCIS' discretion". I lost all my hope at this point honestly.

@alex is different than Emma. When you use the word info-pass, you will transfer to a real agent. However, you must have all your information ready because he/she will ask you for your A-number, your address, your cellphone number, and your case number if you have any.

@hazal oh my :o that’s so bad! I don’t know why they are like that…

Hazal KsGksy that's all they say,it's on the website

@jimmy okay thank you!! will do :)

You very welcome @Alex

sorry to hear that , they re inhuman, they don’t care about us at all , they approve people submit after you , when you ask they said cuz of backlog and covid19 , how to expect a logical and respectful response from them , I hope the best for you

I had the same experience with their agents, last time I tried to expedite online agent was rude and kept asking me - what do you want, and then submitted my expedite request without waiting for me to type all my reasons so my expedite was denied.

@RL did you send another expedite request? that’s horrible what they do like I don’t understand why

@aimana I noticed that they approve people that submitted after… I don’t understand why? is it because of the country they are from?