E Y
Jul 6, 2024
Tier 2 agent Call backs
Hello!
I’m looking for some insight on Tier 2 agent call backs for expedited request. I woke up to a missed call from USCIS at 7:30 AM today. it’s been 17 days since my initial request for expedited processing and I was told that I would get a call from a tier 2 agent. Also I did not get any email or text notification in advance about an upcoming call like their initial email indicated. so I wasn’t expecting any calls today especially because it’s a holiday weekend. Anyways they haven’t called back even though their policy says they try to call you twice in a 2 hour timeframe thesame day. I also did not get any voicemail. Just thesame automated emails stating
“Thank you for contacting us. An immigration officer will call or email you to answer your question(s), or schedule an appointment for you, if that is needed. You will receive a text message and/or email one to two business days before we contact you”
Does anyone have any recent experience on this Tier 2 call backs? and when do you get your second call? any insight is appreciated!
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E YJul 6, 2024
@N B thank you!! I tried calling back today with no success. I will try again on Monday.
E YJul 6, 2024
@Jane doe Did you get a text message before your call back? I did not get any notification text or email ahead of the call. I just saw the missed call from the 202 838 number at 7:30 AM today. I’m surprised because my phone barely rang.
Frost bJul 6, 2024
they call back in about 3 days.
Lilian AJul 7, 2024
They called my friend back in 3 days almost 9 p.m, he almost missed the call again. They just call at different times oddly.
X YJul 7, 2024
@E Y I also missed their call and then chatted with emma agent and told the agent what happened so they scheduled another call, I remember they called me next day.
unfortunately you have to wake up early every day until they call you
tata tJul 11, 2024
@E Y why they call us now when we request expedite? anybody know?
amy mayJul 24, 2024
@E Y did they called you again ?
E YJul 24, 2024
@amy may I never heard back from them not even 48 hours later like that their email said. I submitted a new request the following week and finally got a call back after 2weeks. Essentially I was re-queued for Tier 2 call back.
E YJul 24, 2024
@amy may if you miss their call and don’t get a call back within the time they specified in their email, I recommend you call them back as soon you can. Their Tier 2 agent call back wait time is becoming longer than usual
