yang yang
May 7, 2022
the case has been escalated
anyone received the case has been escalated after requesting expedite in nvc processing?
or does anyone know what it means when you receive the case has been escalated mail in CEAC account.
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Keke OMay 7, 2022
means it’s been worked on.
yang yangMay 7, 2022
keke o.: are you sure? it’s just I don’t wanna get my hopes up without being sure.
Keke OMay 7, 2022
and what happens when the case escalates. An escalation rule can reassign the case to another support agent (user) or support queue (queue). An escalation rule also can send notification emails to the new assignee, to the current case owner, and to other recipients.
Keke OMay 7, 2022
I’ve always known this. It’s a common term.
IsaCat 🐱May 8, 2022
expedite request approved?
Alice SmithApr 28, 2023
Hi, did your case expedite? Did they accept it?
