Did you scan and upload both front and back of the document? If not, I'd try that and put a comment in the box telling them that your country typically issue black and white copies of marriage certificates. 🤷🏽‍♂️

@Valiantly Valiant actually they rejected saying that "Please replace this with an acceptable marriage certificate from a correct issuing authority."

@A Kay use this link https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country.html 1. Select your country Then, 2. Select "marriage, divorce certificates" and follow the instructions on that page (if that's not what you did before). Hope this helps.

@A Kay they need color copy. they don’t accept black and white.

@M K but ceritificate in my district is issued in black & white only.

same FE I got too. my marriage certificate is also black and white . I uploaded again the same one , still waiting since 8 days for their reply

@Rose A where are you from?

AKay I’m the usc petitioner my husband is in Saudi Arabia . waiting for DQ, we Married to Pakistan

A Kay have you got your DQ? I just got again same RFE yesterday for my marriage certificate on my husbands paper, mine is accepted Same marriage paper, don’t know what’s going on

@Rose A no, I have resubmitted the same document again. waiting for their response

AKay I did the same thing but rejected twice already , don’t know what should I do, have you done anything extra paper when you resubmitted again?or any public inquiry?

@Rose A raised a public inquiry but they gave a generic response

AKay when did you resubmit third time? is it same marriage certificate or you added some additional papers too?

@Rose A last week. same document and yes provided them with additional proof of marriage

AKay sorry to bother you , what type of additional documents you provided with marriage certificate? I’m very frustrated to get reject again every time 15 days waiting. but I hope this time will be accepted cause last time my paper was uploaded ups side down. could be that was a reason

@Rose A I'm not sure about your country. mine is not approved yet can't say anything if they will approve it this time or not. if you got married in Pakistan you can refer to youtube video of Ramsha Khan she has explained what documents are needed.

@Rose A @A Kay you will find a website in the email nvc sent you to notify you of the rejection. go to that email, chose ur country by letter and scroll down n read the correct accepted marriage certificate and paper ink n colour applicable to your country. please what's the interval between resubmitted and when nvc replied u again. like they will place you in line again even after accepting other documents apart from the marriage certificate?

@Jane Frances around 2 weeks

ok thanks