Fc Leung
Jun 8, 2023
NVC payment
I made AOS and IV payments in late May and my case status changed to Paid after 3 days. After a week, I received an email from NVC stating that my payment was rejected. I contacted pay.gov, who confirmed my payment went through and sent me payment receipts showing both payments were settled. I forwarded the payment receipts together with the bank statement to NVC. However, I still got the same standard reply
"Thank you for your inquiry. Duplicate and rejected fee payments should be resolved by pay.gov within 30 days. If it has been more than 30 days and your bank account has not been credited for your duplicate or rejected payment, please contact pay.gov directly.
If your fee payment status shows "rejected" in the Consular Electronic Application Center (CEAC), you will need to log back into CEAC to repay your fees."
Even though I tried to pay again on the CEAC website, an error message pops up "there are one or more errors with your submission. please correct the areas indicated below. once completed, click the make payment button to continue: an error occurred while submitting your payment. please try again later."
I am so frustrated and don't know what I could do. Would anyone please advise please. Thanks.
#NVC #rejected payment
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Ruri PicardalJun 8, 2023
how cab you contact pay.gov? i paid again since they will do a refund after 30 days. im basing it on the day i received an email that my fee was rejected.
Fc LeungJun 9, 2023
Call support toll free at 1-800-624-1373. Outside the U.S.A, call +1-216-579-2112.
Sadly an error showed up when I tried to pay again.
Ruri PicardalJun 10, 2023
I press 1 and it will connect me to USCIS. so do i have to talk to a USCIS officer regarding the refund? but NVC is the one holding our papers. its kinda confusing
H MFeb 23, 2024
@Fc Leung hey, how did you fix this issue? I’ve been dealing with same issue for last 3 months now. Everytime they’d accept payment and then bounce it back in our bank account and rejects on CEAC portal. Last time they already DQ’ed my case and then Rejected IV fee again. I’ve sent multiple inquiries but they reply with same standard emails. Checked with the bank and there’s no issue from bank’s side too. It’s so frustrating
