Italian Stallion
May 24, 2022
How to chat with Live Agent through Emma?
Hey there,
I always here from people that they used Emma to ask about whether their case was transferred to the field office yet etc, so I was wondering how that works exactly because for me Emma just sends me links and generic stuff. So there’s not really a person chatting with me while others chat with a live agent. I appreciate the help!!
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Zaki ZMay 24, 2022
Type "live agent".
Bug AgingMay 24, 2022
I did type live agent but the reply is a link for ways to contact ISCIS. is there any way other than that..
Bug AgingMay 24, 2022
USCIS*
Zaki ZMay 24, 2022
That always works for me. You should do it during working hours. Emma showed me that message after I typed live agent once, but I typed live agent again and she connected me. If they are super busy, she will tell you that no agent is available.
Bruna GarciaMay 25, 2022
Exactly, you’ll only get connected with a live agent from 8a-8p.
