I’m going through a really stressful situation. I hired a paralegal in 2024 to help with my CR1 case. She submitted the petition, but then disappeared in November 2024 and has been ignoring all my attempts to contact her. I don’t have the login or password to the USCIS online account, and I recently found out (through the USCIS app) that there is an RFE (Request for Evidence) on My case

I’m desperate because I don’t know what the RFE is about or what documents they are asking for, and I need to respond as soon as possible. She still refuses to give me access to my own case, and I have no idea how to move forward. Has anyone been through something like this? How did you resolve it? Can I open a new USCIS account or get help from someone to recover my case access? Any help or advice is very appreciated. I feel completely lost right now. 😔

@Valentina pepe Hey Valentina, I’m so sorry you’re going through this. That’s incredibly stressful, especially with something as important as a CR1 case. You do have options though — don’t panic. 1. Contact USCIS directly – Call their Customer Service at 1-800-375-5283 and explain that you no longer have access to your USCIS online account because your paralegal withheld the login. They may be able to verify your identity and help reset your account access. 2. Submit a G-28 withdrawal – If the paralegal filed a Form G-28 (Notice of Representation) under her name, you can submit a written statement to USCIS to revoke that representation. Once that’s processed, all case updates and RFEs will come directly to you. 3. Create your own USCIS account – It might still be possible to link your case number to a new account after revoking the previous representative. You’ll need your receipt number for this, which you should be able to get from any email or mailed receipt from USCIS. 4. Speak to a real immigration attorney – I recommend reaching out to a licensed immigration attorney ASAP. You may be on a time crunch with the RFE, and they can help draft and submit the proper documents quickly.

and this is why they always say paralegal aren’t lawyers goodluck n good Godspeed