Faith only
Dec 19, 2024
Emma
I often hear people say they spoke to Emma. are you guys referring to the live agents. people often say Emma gave them information but the agents never tell me anything but what I can see on my portal. is there an actual Emma AI intelligence that gives more info?
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Kingsley BDec 19, 2024
@Faith only Hi, Emma does not tell you anything. The live agents don’t really either. If you need something answered call USCIS and say info pass. You will get a real person. I have called about 4 times. But they don’t like you calling. The agent that answers will not know much either. They can tell you if your file has been transferred but that is about it. Or if you need to ask about a document lost in the mail.
