call the 1-800 number and have the rep create an out of Normal processing window and have them have a tier 2 rep call you back. if they tell you to call back, call back in the morning then again in the afternoon that way they expedite the tier 2 call, they should call you back within 15 business days.Best of luck.

I’m also 9 months

@Sara B-Orozco mine also ankh to be 9 months :/

same thing here. I submitted my renewal since October 2024! still haven’t received it.

we’re waiting since beginning of September 2024 🥲🤌🏻