@Zaina Ahmed please follow the below steps, it worked for me. 1. Call 1-800-375-5283 2. When the machine ask, " how can I help you?" say, " I want to know about my case." 3. When the machine ask for you receipt number say, "I never receive a receipt number" 4. when asked about a service center ANSWER "at a service center" 5. When asked if 30 days have passed answer, "YES" 6. When asked about a tracking number, answer "YES"

@Zaina Ahmed say info pass when you call the number. You will get a live agent. Emma and the agents through that are not helpful. Make sure you are calling with very direct questions. They track how much you call.