I had a similar encounter today in the morning. Chatted online with agent and didn’t want to give me any updates according to them since there’s no update in my case couldn’t tell me anything. But, I’m sure I’m some what blacklisted since I contacted them a lot for updates and I have a service request pending for more than 100 days and no response as well as 2 expedite request that they had said they would response within 7 days and today when I asked the agent she said that information is not correct and that whatever another agent says it doesn’t matter I just have to wait. When I asked about my case she just sent me the typical process time link to check on their website (not helpful at all). I have noticed that the more I contact them they are more rude and not willing to answer questions. There’s no accountability on their end they say one thing and other agents say another thing.

yeah seriously @J A .. But were you able to get through to the agent through Emma though or via a call? I couldn’t pass the IVR only!

I was able to get through to the agent through Emma

interesting.. I’ll probably just wait I guess.. I was so close to replying the first agent with a passive aggressive comment like- yeah dude only if our jobs were so easy, copy pasting would work and keep my job going or just keep copying and pasting the question I had. 😅 But realized if the assessing office looks at all of these, I might risk it lol

lol definitely behave. Chatted twice today and was instantly transferred to agents. Got information I already knew, told I can only ask questions in 2027 😂

@J A I was blacklisted too for having to do inquiry every month, but I’m just frustrated fr