you have to wait. how did you get them on the phone?

Call the 800 number, say you want an update on case then when the automated voice asked for your number, say you don't have access to it and then your call will be transferred to a live rep agent. That's the only way I've managed to get through. I've called twice and spoken to someone..

thank you @Velma Angalabiri @Jamaican princess 🇯🇲 I never called them, I always used live agent through emma chat on website.

@Vee V 30 days😳😢

@Velma Angalabiri Thanks for that info!👍🏾

@teetee fabulous you mean they take 30 days to call me back or can i expect them to call sooner?

@Vee V When the contact center (tier 1) told me the tier 2 agent would call me back, they sent an email instead giving very few details about my case (what I already knew). That same day I got on the chat and connected with a live agent and was given all the details I needed.

You have to specifically ask them for the detailed “latest updates” on your case.

@Vee V I was just referring to the wait. Why so long?..... It's ridiculous.😤

@Gabby R thank you, will try that tomorrow.

@teetee fabulous yeah, that is ridiculous after they misplaced my rfe evidence ( my guess)

@Vee V They're just a bunch of time wasters😠

😭😭🤦🏾‍♂️ @teetee fabulous for sure