E YF
Jul 7, 2021
Talk to Emma
Hello Guys!
if your case is still showing no changes in a while, go talk to Emma, the online chat box that helps you contact USCIS service agents.
My EAD case had been stuck in “Received” for 9 months now and I contacted them today come to find out the agent told me my biometrics appointment has actually been scheduled for the 21 of this month however my case online haven’t changed at all and I haven’t received my letter either, though I should be getting it sometime this week.
my point is to contact them! and just ask maybe you’ll be able to get a little more info. Also DO NOT trust the estimated wait times on this app because they’re not reliable at all! I hope you all receive good news soon.
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Jezza RosJul 7, 2021
how to reach emma
E YFJul 7, 2021
Jezza Ros, go to USCIS.gov or just google “USCIS Emma”
Zoe mJul 7, 2021
what specifically did you ask the agent? I would like to message them too but I don’t know what to say
E YFJul 7, 2021
I simply said “I would like know when I might expect biometrics appointment” then they just ask for your case number, verify your address and BD, then they tell you. it was extremely simple I was surprised
lezly .Jul 8, 2021
how did you get through the automated messages emma sends? to ask a live agent about the biometrics?
lezly .Jul 8, 2021
i want to ask the same you asked but all i get is automated messages from emma,
E YFJul 9, 2021
just type “Talk to live agent”
E YFJul 9, 2021
and it’ll promt you to a few more automated answers but eventually will connect you to someone
