Nicole Murray
Oct 4, 2023
Rejected document by NVC
Hello everyone. I have a question about our NVC case. We've successfully submitted all required documents to CEAC, except for one issue: my police certificate from Aruba. Although I currently reside in The Netherlands, I lived in Aruba until 2018. I obtained the police certificate from Aruba and uploaded it to CEAC. However, it was rejected with the following comment: 'Part of this document is missing or is difficult to read. Please replace this with a scan that shows the complete text of the document. Please ensure all sides of every page are scanned and visible. Please visit https://nvc.state.gov/scan for further guidance.'
The document I submitted is in clear, high-resolution, PDF format, and it's not cut off or cropped in any way. My husband submitted an inquiry to NVC to ask about this, but the response left us confused: 'The document you previously submitted is unacceptable per reciprocity. Please resubmit so NVC can review your case.'
We're confused for two reasons:
1. The initial comment we received is very different to the response to our inquiry.
2. We don't understand what 'unacceptable per reciprocity' means. The police certificate we received is from the correct issuing authority in Aruba, it is the correct document.
Any insights or guidance on this matter would be greatly appreciated. Thank you in advance!
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Mrs DONZOOct 4, 2023
you need to submit one from your current address
Nicole MurrayOct 4, 2023
I did. They requested 2 police certificate, one from the netherlands (where I live now) and one from Aruba. The one from the netherlands they accepted but the one from Aruba they didn’t.
Oni KOct 11, 2023
any updates?
Nicole MurrayNov 2, 2023
@ Oni K - Yes, we just uploaded the exact same document again and miraculously it was accepted this time.
