try a different card and different internet browser

I already paid twice if it gets rejected I’ll do this a third time.. I have no other card since we only have one us account.. I’ll try a different browser next time it clears up.. last time it took 7 days to get rejected..

Hi everyone, please try on IE browser, I have been struggling with the payment for two weeks, and all a sudden, I read the browser requirement, it says IE 8 or newer. So I had another try, and I think it works!!!! Please try!

IE 11 for specifically!!!

NVC pay account was going thru some challenges around last week of August 2022 so I don’t know maybe it contribute to that too. I saw the message on my ceac earlier last week. Am sure it will go through soon for you. All the best.

did it go through? mine AOS went through but IV fee is still processing

I have the same issue but mine is not yet rejected..also..one way you can make sure your payment went through is by looking at the receipt..if the transaction number is blank..it didn’t go through…my AOS went throug but I received an error message on. the second payment ..when I tried to pay again it says “in process” but it’s really not..so frustrating

@Alma HT same happened with me. Paid on Saturday, just now AOS changed to paid. But IV still in process. waiting for it to be pay now again so can make payment

@Alma tansaction no. on my payment is missing as well. i guess that payment will be rejected and i will have to pay again.

@r m I’m still waiting on them to reject it..not sure why it takes this long.

@alma i know right, please let us know when your payment goes through

@Alma any update on your status?

no update..I can’t believe it is taking this long.. when did you pay your fee? I paid on the 10th.

I paid on 10th too

this is such a bad system..there is no way to cancel this payment ourself..but i guess we have to wait on someone to realize we didn’t pay the fee. I also sent an inquiry but who knows when someone will see it..

Also..I’ve come across blogs from people with same issues that couldn’t get this resolved for months..that seems scary. I can’t believe it can come to this. My case has been expedited at NVC so we are apparently only waiting on the embassy to call and schedule the interview..not sure if this will be holding that up now..

i paid on 8th

still in process

you know funny thing is my NVC case status says that NVC has received my fees and I should go ahead and complete my ds260, but HOW ? 🤦‍♂️

when did it change?

has any one received twice the email of Introduction to Document collection?

wow..at least you can fill out the application and save documents..but yea..they seem to be having real problems

no he meant nvc case status. ours will be same too

any update on your case?I have the same issues as well. paid on 9th, still in process status. No transaction ID as well

no updates…still the same

i pay 1 day earlier than yours, i pay on 9th. No transaction ID generated also. I hope this coming weeks it turns to pay now😌 thank you for your response❤️

keep us posted with any updates..it seems like it will take another week before it gets resolved unfortunately..

one more week of waiting😞 it keeps me really anxious, however being in touch with peeps of the same scenario gaves a little comfort knowing Im not alone. your response really meant a lot❤️

I feel the same way...I was looking so forward to receiving this welcome email and start uploading all my documents..we had the documents ready a week ago..now it feels like we are wasting time for no reason..I am also worried that it will again give me the same error when I try again..I’ve read some people doing this a third time 😭😭..and I still just don’t get why one payment went through just fine…and two minutes later the second payment gets an error..just doesn’t make sense

according to nvc troubleshooting, if the status remains in process for more than 7 days, we should send a message thru public inquiry, but the turn around time for them to answer will take 2 long months🥲

I already sent the inquiry just in case..even though I hope this will get fixed before they get to read my inquiry 😔..

i have sent inquiry too.

they didn't even take money out of my bank

i also sent an inquiry. same case with me, no money was taken out. Hoping and praying it will resolved on its own😥

my case status shows ready for embassy to schedule interview..maybe because my case has been expedited..I just hope this is not holding anything up

@alma, does your payment accepted? mine still in process🥲🥲 hoping the status be revert back to pay now

@nedj zar..it is still in process 😰😰

make an inquiry thorough your congressman

any update for anyone?

nothing on my side..still in process

mine still in process too🥲🥲🥲

has anyone submitted or start process for AOS?

I submitted all documents for AOS

what was your expedite reason for?

if you can share?

how long are we gonna wait for this minor error🥲

honostly I didn’t have any major reasons thst they ask for..i mentioned emotional distress..unstable political situation i. country of origin..financial hardship..but honostly it got expedited because the embassy in my home country is not that busy and has no backlogs..

i submitted my AOS too.

@Alma when did you send them expedite request?

right after I received the welcome letter..you have to have the case and invoice number..I sent it on the 10th which was a Saturday...they approved it on Tuesday..NVC forwarded the reuquest to Embassy on Monday..and they approved it the next day…

hello guys!! any update?

still no luck today

nothing at all

nope

nothing

@Alma I guess they will collect your documents at embassy as your case is expedited

my payment status changed to rejected but on the main screen it's still in procesa

@k p but we can’t fill out the ds260..that’s the visa application

are you able to pay now? or does the status need to be changed on the main screen

no on the receipt page it's showing rejected but on the main screen it's showing in process

when did it change to rejected? maybe it’ll change today to pay now

it was in process till yesterday evening

oh I just saw the same on mine..I don’t know at what point it changed..

may be it will change to pay now soon

mine is showing rejected on the same day when it was paid..

but I’m thinking I would have noticed it..

how do you know?

the date it shows is the date we made payment and not the date it was rejected

oh..you’re right..well I don’t know why the heck they changed the receipt to rejected and not the main status that would allow us to pay again..I hooe they know what they are doing and will change the main status soon..soo annoying..we could have had our documents uploaded like 10 days ago

mine too shows rejected. hope the main page will allow us to pay again

mine shows rejected too but on main page it still says in process

@ r m mine is doing the same thing. It says rejected but main page says in process still.

@sarah i hope it will be fixed by Monday.

I can’t believe this is taking two weeks now 😭

any updates if anyone IV status went to pay now after receipt shows rejected?

@Becca Paul no updates on mine yet. I am hoping it will update soon.

@Sarah M thanks also waiting

no updates for me too 🤪

still in process. i cant believe it take this long🥲

any update for anyone?

no this is ridiculous

people are having this problem since 2015. they dont wanna fix it

less people go through less work for them

NVC has 2 different payments issue and they only know of one!! 1. fees already paid but the system is asking for a payment - This NVC knows and I guess they have resolved it. 2. Fees are not paid successfully or rejected too but system is saying fee payment is in process. - This is is now new I guess. also I think the reason is that the case status is showing complete DS 260 which means different system inside thinks we paid the fees. so go to your congressman or senator and ask for help

yeah that could be the case

Did anyone have an update if they can pay again?

no still in process

still in process😭

mine also still in process.

the maintenance message is gone and the problem is not fixed..I guess we have no other option but to turn to our congressman.

@k p would going to my congressman or senator actually help?

our inquiries will get a response in around 2 months!! congressman inquiry will get response In a week

Okay thanks i contacted my senator

what did they say?

I contacted them and after 2 weeks now they agree to create inquiry!!

anyone tried to expedite for this?

@k p they didn’t contact me yet. I just contacted them today. Hoping someone can help because this is really awful to wait this long and nothing is getting fixed

mine still in process, tried to pay on 11th of september, reciept page says rejected, opening page says in process, what should i do, anybody got this issue solved here?

Can anyone help me, or guide me other than wait, or any one else problem was solved, please help, it’s getting two people life toxic me and my wife because of an unknown uncleared situation, I tried to pay my IV fee on 11th of september from then it’s been like in process, my payment was never deducted from my account, my reciept portion says rejected, my opening page says payment in process, IV fee payment says rejected upside and down it says in process, 😭, so much pain I am baring because all the people whose problem was solved said that once it was rejected it never said in process and they again got a pay now option on opening page mine situation sucks it says rejected and in process I don’t know if it would take longer or what? Don’t know what to do.

@Zeeshan pls take heart. they will resolve this issue. Can’t believe it’s taking almost a month to accept payment. The whole process is slowed.