Andy Vince
May 8, 2023
NVC Payment Rejection
A couple weeks ago we submitted the payments via the CEAC bank routing method, took a few days for payment to process, once we noticed that the link said paid for both patitioner and applicant we submitted all of the paper work and everything. Then a few days later after submitting all requested documents, we get an email saying our payment was rejected, please resubmit payment, or send proof of payment to an NVC email link. I checked our bank records and exported to a PDF file, the cleared payment records, and i spoke to the Bank of America fraud department which also confirmed the payments cleared. I then submitted proof of payments via the NVC email correspondance. Waited a few more days and got an email that said something like "Thank you... but NVC doesn't process your payments, visit pay.gov and you should expect a refund from them within 30's days if you made double payments. Please resubmit payment at CEAC online portal again, thank you". I resubmitted payment today, and we'll see what happens...This is crazy, and i'm using IE and i'm a network engineer, and some processes can be an uphill battle and very time consuming, although worth every penny :-)
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abo omarMay 8, 2023
Hi Andy, I have same issue, please how long did the NVC take to respond to you after sending proof of payment ?
Muhammad furqanMay 8, 2023
ANDY VINCE THAT SAME HAPPEN WITH ME ALSO AND PAY THEM AGAIN 2 days ago there is a lot a people who are dealing with same probelm
Muhammad furqanMay 8, 2023
they gonna accept this payment to just scared for if they reject again
Muhammad furqanMay 8, 2023
Omar they will answer you in 2 days but you gotta repay them brother don’t waste your time to sent them inquiry because I send them 10 inquiry of same thing and they answer you exact same Andy Vince already mention everything how they response
abo omarMay 8, 2023
thanks Muhammad, I will waiting until I get nvc response, then I’ll pay again
A KayMay 9, 2023
I'm also facing the same issue. Should I pay again? Or send an inquiry as the bank has already deducted my payment.
Natalie MartinezMay 11, 2023
Hello. This just happened to me! I made a payment on April 23, 2023 and the money was deducted from my bank on April 25, 2023. My payment status showed paid and I was able to access where it says "submit document". Tuesday May 9, 2023, I recieved an email that my payment was rejected. I went online and it shows up as "pay now" when the day before that it stated "paid". I submitted an inquiry with my proof of payment and my bank statement that shows the funds were removed. I don't know how long they'll take to respond.
Nessy -May 12, 2023
@Muhammad furqan I sent an inquiry 4 days ago still no answer. just paid the AOs again .. I guess I will pay the other fee then too 🙈 I don’t knw what’s going on there
Nessy -May 12, 2023
@abo omar did they answer you
Muhammad furqanMay 12, 2023
I just pay them 2 days ago
Muhammad furqanMay 12, 2023
pay them again atleast upload all documents
Ruri PicardalJun 2, 2023
hello guys, i was wondering if you were able to get a refund coming from the pay.gov? or do we have to go to pay.gov website to request a refund? NVC is not part of the Agencies listed. so i dont know how long we will be able to get a refund? 30days from the moment we paid? or the moment we received the notice that the fees were rejected. ? thank you. ☺️
Ruri PicardalJun 2, 2023
