H M
Mar 2, 2024
NVC IV FEE KEEPS ON REJECTING EVEN AFTER BEING DQ’ed
We're at NVC stage right now. Received welcome letter on 9th Dec 2023. Paid AOS fee on 12 and it went through without any issue. Then we paid IV fee on 24 Dec, it was accepted after 3-4 days. We started DS 260 and the next day, the fee got rejected and returned back into our account.
Since we wanted to upload 2023 tax documents so we waited till Jan end and on 29 Jan 2024, we paid IV fee again, and same thing happened again; got accepted in 3 days and after 2 days, rejected and returned back into our bank.
We tried for the third time in Feb and this time we uploaded and submitted all the required documents.
After 4 days, on 8 Feb 2024, we received DQ emails from NVC and DQ message on CEAC portal too, while the fee was still IN PROCESS. It got accepted after a day and in the next 2 days, got rejected and returned back again. 😭
On 12 Feb, we got an email from NVC that the fee is rejected because of following reasons: 16- ACCOUNT FROZEN. 💔
Now our case is DQ'ed since 8 Feb. CEAC status is also showing AT NVC, but fee status is showing PAY NOW. We've sent multiple inquiries to NVC, but either they'd reply that *"This case is Documentarily complete which means NVC has all the documents we requested and it's waiting for interview appointment"* or they'd ask us to pay fees again in order for our case to continue.
We even asked for alternative payment methods and they told us that this is the only way we could pay fees.
We tried paying again and it got rejected and returned again for the fourth time with same “ACCOUNT FROZEN" email.
Don't know what to do now.
Has it happened to anyone else?
What could be the reason for it?
What are the possible solutions?
Will it affect my DQ date?
Is there any other way we could pay IV fee?
We've already been trying for 3 months. It's frustrating ad depressing now. As if the process wasn't already lengthy enough? 😐💔
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chi loveMar 3, 2024
you can use another bank account to make the payment
since the other one is not working
H MMar 5, 2024
@chi love already tried. Now paid with a third account. Let’s see what happens now🥲
H MApr 1, 2024
@J. Centeno hey I tried it from my brother’s bank account and it went through for the 5th time.
Another thing, don’t make any payments on Saturday and Sunday. It’ll stuck in process.
Good luck 😊
H MApr 2, 2024
@J. Centeno they have this website maintenance message on their website starting from late fridays till early mondays. It’s better not to make any actions especially payments during this time😄
H MApr 3, 2024
@J. Centeno np good luck😊
