craig b
Jun 24, 2024
My SR keeps getting closed and reopened(?)
I opened a while ago a service request though USCIS call center about my case being in CRP for long long time. although my request was for a call back from tier 1 agent, USCIS closed my SR with a generic answer through email.
it got reopened by itself about 3 weeks ago then closed with same generic answer then yesterday I got another email from them that they goty request and it may take up to 30 days to reply. I don't understand why they keep opening and closing my service request without me doing anything.
Anyone else is experiencing the same?
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Charlie SCJun 24, 2024
That's something in background which has happened with me too. Best is to contact congressman so that it could be traced.
alienatory savyJun 24, 2024
whats ur PD and how long have u been in crp? same situation here
craig bJun 24, 2024
@Charlie SC thanks! can you please explain what you mean by something in background? you mean it's related to a background check or is it just a background process where they close and open service requests without the applicant taking any action ?
craig bJun 24, 2024
@alienatory savy PD Aug 22, CRP since early Dec 2023. So you have the same issue with service requests being close and reopened by USCIS?
alienatory savyJun 24, 2024
i meant same situation as in being on CRP and no matter what SR i open, i get no response @craig b
craig bJun 26, 2024
@CRP Case Remains Pending but I didn't even do that. I opened a service request on the phone like 1.5 months ago and they already closed it with a generic response... thought others experience thr same
