chachi ro
Jun 13, 2023
Live Agent
Afternoon Everyone! So whenever you speak to Emma or Live Agent. Tell them to give you a detailed update on your case and also type” The last agent I spoke to, told me my case was ready to be reviewed by an Officer” when you tell them that, they should give you a detailed update. I did that today and the Agent told me that my case was Reviewed by an Officer on May 30th and that the current status states CONTINUED DECISION, which means that I’m very close to an approval decision. So she told me not to worry, that I should be expecting an approval very soon. The Officer is just wrapping up my case.
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a MaurasJun 13, 2023
good to know!
s kJun 13, 2023
congrats! what’s your PD?
chachi roJun 13, 2023
@s k Aug 22nd 2022
roro April 2022Jun 13, 2023
@Aug 2022 my case was last reviewed on June/1st .. she told me they only waiting for the decision as they confirmed today that my interview will remain waived .. when I asked about my expedite request she said there is no updates
chachi roJun 13, 2023
@roro April 2022 Ask if your status states Continued Decision
Malik ZJun 13, 2023
may I know what petition and service center
chachi roJun 13, 2023
@Malik Z I-485 and Brooklyn FO
Gabby RJun 13, 2023
I’m going to try that tomorrow. Thank you @Aug 2022
teetee fabulous🇯🇲❤️🇭🇹Jun 14, 2023
@Aug 2022 Thanks for the heads up, definitely trying it tomorrow 🤞🏾
MJ wrightJun 14, 2023
good one ☝🏾
waiting forever Jun 14, 2023
@Aug 2022 followed your steps… the agent replied withthe following automatic reply and closed the chat:
It looks like everything is still processing. Just wait for them to reach out with an update. You can get an idea of how long it will take to process your case from the processing time table available on our website at egov.uscis.gov/processing-times. Enter the Form, Form Category, and Field Office or Service Center, from the drop downs. You will be given a processing time frame. You can then enter your receipt date and select the "Get Inquiry Date" box. If the message indicates "You can send us questions about your case by submitting a Service Request online" you can submit a "Case outside normal processing time" e-request at egov.uscis.gov/e-request/Intro.do.
Gabby RJun 14, 2023
@waiting forever I called USCIS contact center yesterday at (800) 375-5283 and spoke with a tier 1 agent. They can only see the same info that’s available to us online. I was offered to escalate to a tier 2 agent and I agreed. I’m waiting for a call back from them. I didn’t want to contact through Emma due to negative experiences in the past and came across the phone number on their website.
Gabby RJun 14, 2023
the contact center hours are 8am-8pm EST M-F.
Gabby RJun 14, 2023
@Long Journey thank you for the update.
teetee fabulous🇯🇲❤️🇭🇹Jun 14, 2023
@Long Journey Thank you but it seems I'm not getting it right😕
Malik ZJun 14, 2023
How often we can call uscis customer care regarding the case? How many times in a week
TK ZA Jun 14, 2023
Well I did this and found out my i485 is now at the Baltimore Field Office. I was not notified if the transfer
waiting forever Jun 14, 2023
@Gabby Rodriguez thank you for the insight
Gabby RJun 14, 2023
@waiting forever You’re welcome. Glad to help. Hopefully we all get some real updates soon.
Gabby RJun 14, 2023
@waiting forever @teetee fabulous @Long Journey @roro April 2022 @Malik Z @MJ wright Latest update: I received an email in response to my call yesterday to the contact center 🙄 this is what they said:
“Our system shows that your Form I-130, Petition for Alien Relative, which was filed approximately August 04, 2022, is pending and is within our current processing time.” they then listed out steps to check processing times. 🙄
Right after I read the email, I got on a live chat through Emma and asked the agent to provide me with the detailed, latest update on my case. I had success! This is what I was told:
“Form I130 Petition for Alien Relative is currently processing at the CALIFORNIA SERVICE CENTER. Latest update has been on date 02-16-2023 the assigned officer was reviewing the documents you uploaded to your case. At the moment you are not missing any information or documentation. If USCIS is requiring additional information USCIS will mail you a notice.”
I had no idea my case was transferred from Potomac to California SC. This changes my estimated processing times.
MJ wrightJun 15, 2023
@Gabby Rodriguez at this moment we just have to trust god and hope for the best as they keeping providing multiple responses which none helps us
Gabby RJun 15, 2023
@MJ wright This is true. I have faith that it won’t be too much longer.
teetee fabulous🇯🇲❤️🇭🇹Jun 15, 2023
@Gabby Rodriguez Thank you for the info. I just wish I could get an update to find out if mine has gone to another SC too!
Gabby RJun 15, 2023
@teetee fabulous I feel like it depends on your wording and the agent’s willingness to help (compassion level).
teetee fabulous🇯🇲❤️🇭🇹Jun 15, 2023
@Gabby Rodriguez Yws i think so too, but what wording did you use to get to the live agent through Emma?
Gabby RJun 15, 2023
@teetee fabulous these are the steps I took:
1. type “detailed update for case”
2. enter receipt #
3. type “agent”
4. Select option “Connect to Live Chat”
teetee fabulous🇯🇲❤️🇭🇹Jun 15, 2023
@Gabby Rodriguez Thanks so much!
Gabby RJun 15, 2023
@teetee fabulous My pleasure! 😃
teetee fabulous🇯🇲❤️🇭🇹Jun 16, 2023
,@Gabby R I finally got to a live agent after being cut off twice. So the last time i gave my A number. However, the response hasn't made me feel any better.
This is what it says...
This case is in process at the (NBC) NATIONAL BENEFITS CENTER. If USCIS needs any further information or documentation from you, you will be notified.
This is what i already know, so I'm just gonna take a break from checking everyday, because Its just too frustrating 😫
