it’s been happening to quite a few people lately but they will fix it after you follow the steps dictated in the email.

hope so

@Lina sbaity Hi, is your problem fixed? Any solution? Coz the same happened to me...

@Fc Leung i wish! i sent 4 inquiries so far... they didnt fix anything yet!... can u plz keep me updated abt ur case?

People in this forum suggest we could get payment receipts from pay.gov and then send to NVC. With the receipt, NVC will help fix the problem for us. Unfortunately it didn't happen to me. I still got the same standard answers. "Thank you for your inquiry. Duplicate and rejected fee payments should be resolved by pay.gov within 30 days. If it has been more than 30 days and your bank account has not been credited for your duplicate or rejected payment, please contact pay.gov directly. If your fee payment status shows "rejected" in the Consular Electronic Application Center (CEAC), you will need to log back into CEAC to repay your fees." I try to make payment again but the system does not allow me to do so. Now I am so frustrated and don't know what can I do. Please keep each other posted... and good luck to us...

right same! i contacted pay.gov and got the receipt and made a new inquiry but unfortunately no answer yet @Fc Leung

Please tell me the result when you get their reply. By the way, are you able to make payment again on NVC website?

@Fc Leung no no Nd no I cant pay again. they show like there s an error. am so nervous

@ Lina sbaity I searched different forums. People with the same issue solved it by sending NVC the payment receipts and the bank statement. I think what we can do is to keep sending them public inquiry forms.

@Fc Leung its been more than 3 weeks that am sending inquiries. today they sent me the following: The correspondence submitted is currently under review. An appropriate action will be taken once this review is completed.

@Lina sbaity Good for you. At least they are trying to help you. I paid in late Apr and my case remains the same... Please keep me posted the result after their review.

@Fc Leung nvc fixed my payment

@ Lina sbaity Congratulations!! Wish the same will soon happen to me

@Fc Leung keep sending inquiries

@Lina sbaity May I know how often did you send the inquiries? Like daily or once a week?

@Fc Leung once a week

@Fc Leung did u attach the receipt from pay.gov?

@Lina sbaity After 1.5 months finally my problem got fixed too. Thanks for your help along the way

@Fc Leung good luck in the process ahead