If you're the beneficiary they will not give information to you. Have the petitioner reach out to Emma as they'll also have to get through some security questions too. Then the petitioner can ask what they need to ask. As for the 'worst generic answers' - if you mean the robotic automated responses, that means you did not connect to a live agent. Keep asking for a live agent in response to everything they ask and eventually you will be connected to one. Thats when you'll be asked a few question to verify identity as petitioner. And bare in mind, Emma live agents have limited access to information. The most they can tell you is which service center your application is at tbh. Not sure it's useful for anything else.

i figured a way to get to the live agent. there is a video on the steps to fool the automated chat bot to send me to the live agent. i was of the assumption here that everyone posting about chatting with the live agent also had their petitions filed through an attorney and able to get informatiom on their case via the live agent. but looks like not. i m sure my immigration lawyers will not have time to do this for me 😀