yes! you just type “live representative please”

I did, it was just referring me back to 'Contact us' on their website

ask it any question, and when it replies with the automated message, select tech support. that takes you straight to a live agent

@Brian, ok I will try that

thank you both @Falcon and @Brian

You are most likely getting the ‘Contact us’ page because it is outside business hours.

just type "live agent"

ok. I will try again on Monday during business hours. Thanks all

honestly bthe people in Emma platform they don't know nothing.they can't see anything bin your file.i notice that when on purpose I ask in what service center is my case processing and they gave me 4 different places .when I call the 800 they gave me the exactly place each case

Thank you everyone, I was able to chat with a live agent

you're welcome!!