Just find their website and submit inquiry online (most of the time they offer it) In many cases they don't help much... depends on your Congressman/Senator... the only option after that is to sue, file mandamus, you will get decision within 60 days. You can sue as pro se, as this person stated, and get assistance with it. https://www.lawfully.com/community/posts/new-card-is-being-produced--i-485-here-we-go--finally--vwJRkV4XswCSCFNgFC2j1g==