yes

I have read the website and it’s very confusing. Do you have more information as to what documents I need to file or any direction you can suggest.

you can call the nvc and they going to tell you what to do

ok thank you.

You can do it through EMMA on the USCIS website. It will connect you with a live agent via chat who will submit the request for you. You can also call them directly and say “infopass” which seems to be one of the only ways you can get through to a live person on the phone.