Same here, I don’t know how people have a conversation with her about their cases.

don’t work on a phone you have to use a computer

what are you talking about I’ve always use my phone

is it the new update?

Emma isn’t for asking about your case, only for getting general information. It’s a waste of resources to get a live agent in Emma, the only thing they can tell you about your case that you can’t see for yourself is which service centre it’s in. and the service centre doesn’t matter because the cases move around.

@K S-W what Emma can tell you if you was approved are if your case was transferred to a different service center or field office

@mad head yes, but as the service Center doesn’t matter anymore because the cases move around, like I said above, it’s a waste of resources to ask. Those people are much better used approving cases.

@K S-W swear they don’t care an we need to start getting stuff like this in the media so the news can start talking about how they deal with people an destroy marriages because that’s all they do let the petitions get frustrated an give up because your partners depend on you as a male Alfa to provide at certain level an your futures together is stagnant