even though you will get response from emma it’s hard to trust their response. you can get different answers each time you ask to emma so it’s not even worth it to ask.

Emma live agents like call center employees not direct USIC employees. USCIS uses third party companies for this kind of positions. So don’t feel frustrated, we all know they work terrible, Just keep asking the questions again and again, don’t expect anything super useful out of them. they are almost nobody

@OTC OTC right. They gave me different each time before. But now I can’t even communicate with them. They asked for my info then I provided them the stuff they need and they closed the chat immediately.

@Green Bear I feel like they just want to have online chat service so people are not going to complain about not having one, but they don’t care about the efficiency of it. Not gonna lie, I want to report them so bad since I have name and ID, I Google it but they made it so hard to do so.

Same! they ended the conversation when I was asking things about my case…. do you guys know what is the best phone number that we can call directly and have information about our case?

If you don’t want the chat to be closed write a few words and send, do this until you finish your setence. It worked for me.