I don't know either. I'm trying to get a live agent too

@Hanny G thanks I'll try that now

@V P call number step 1.I want to know about my case 2.I never received one.3.service center 4.yes 5.yes follow these steps and have your information ready as you will be connected to a live agent, let me know if you got through. Good luck.

@Kimberly L🇹🇹 if I say I never received a case number they will give me the information on my case?

@V P that’s just the robot questions when the agent comes on she will ask you for it and you give it to her.

@Kimberly L🇹🇹 I give them that and they say my case is processing normally

15 months that's average processing time..

@Hanny G you're tbe bomb! I fr was able to chat with a live agent I'm about the bug the heck outta then till I get approved

@Jon Doe what information did they provide you with?

@V P nothing that really makes sense she said to continue waiting and no new update

@Jon Doe I see. but same! that’s why I made this post bc some people were receiving detailed updates from them and I was wondering how I can do that 😅

@V P yeah, I believe it's a hit or a miss with USCIS they are "god" through this process