We’ve been waiting for tier 2 call since January 24th. On Feb 14, they said they were gonna call within 2 days, we haven’t received any call until now. Maybe it hasn’t been 2 days yet from Feb 14 🤦🏾‍♀️ sadly.

I’m so sorry to hear that! That confirms my suspicions because I’ve heard that tier 2s take a long time :/

i am waiting from February 8

thank you! it seems like they’re taking between 2 and 3 weeks. I hope they call you soon!

Well they said within 30 days; however, today is day 36 for us. Good luck. Let us know if you get your call.

I will update! Thank you. I hope you get your call soon!

waiting since feb 8th.

thank you @Daniela.

an urgent situation - within 72 hours, Monday thru Friday a question that is not urgent - within 30 calendar days a technical issue like a password reset - within 2-3 business day

Hope you get a call soon, Sedi!

but how would they know how urgent it is Eddy?

They would know based on the reason you explained to them before they setup the T2 agent call