did she move after submitting her paperwork? The biometric appointment is typically assigned in the state you reside and address on your application.

@Dom Doug Go exactly when they ask you to go. follow the instructions on your letter.

@Kim B🇯🇲 no she didn't relocate

@shannon Cornish I know sometimes you can bend the rules a little bit because when I was doing mine. I went to do my biometric like a day after getting the letter almost a month before the actual date that was on it. I just told them I'm in the area and wanted to get it done.

go and try before the appointment date, you may can get it done in the closets one, explain to them! don’t loose anything trying!

Don’t listen to the comment saying to “reschedule”. depending on the location, I would call or just go to the one near you and ask if you can do the biometrics there. bring the paperwork needed in case they accept. Better than waiting months of rescheduling

@jillian han thank you