contact USCIS inquiry about the status of the case, or send an email if she has access to the online USCIS account

She already did that, and still they don’t give any answers. When she calls, they just tell her it will be approved in a certain month, but nothing ever happens.

F2A is taking 3-5 years for approval, check whats the date that you could ask about outside processing time and then you could súmmit a repuest for an update.

same case here with me. we turning 4 years in Marriage this month