Case Processing

Anybody has an idea
I just chat with Emma and I get this response from the agent anybody has an idea please help I’ve been waiting on (9) months since I applied This case is taking longer than expected. You can get an idea of ​​how long it will take to process your case from the information in the Case Status Processing Times tool at egov.uscis.gov/processing-times. Enter the form, form category, and field office or service center from the drop-down menus. You will be given the processing time. You can enter your receipt date and select the "Get Inquiry Date" box. If the message says "You can send us questions about your case by submitting an online Request for Service," you can submit an electronic request under "Case Outside of Normal Processing Time" at egov.uscis.gov/e-request/Intro.do.
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