yes, same issue. I called them because I needed to know something asap. calls are going through fine.

@Champ Boy Same problem I always faced with Emma chat so I usually call.

try around 7 PM EST, I was lucky to connect most of the time

what is the number for support ?

thanks all for your help. I think ill continue to retry chatting with emma, hopefully they'll connect me with someone.

same issue

same

same issue

How do you talk to Emma? I never get it, whenever I ask a question she answers me with automatic links.

@Joyce da Silva Try calling the 1-800- number. the number you can find in your I-485 or your transfer letter or RFE letter. it’s the service center number. Generally I have to wait 10 minutes after I call.

@S SS thank you

Thanks for sharing. I did it on the App "Inmigra USA" the community of Immigrants in the United States. inmigrausa.com There are immigration lawyers and free collaborators. Stay up to date on news of interest to the Latino community. Search Inmigrate USA. I chose the Florida community, it looks like they are starting now, so I recommend you choose Florida. Busca inmigra USA el app del inmigrante, de verdad es muy buena tambien. Thanks!!!