I think when people say Emma they mean once they get transferred to live agent just click live agent option then you’ll be able to get real answers I was always confused at first aswell cause Emma robot only gave me links 😅

this question gets asked every single day maybe 5x. you need to click on live agent and also type live agent until she gives you a person

type Live agent. But if you're the benefitiary, when they ask for name, birth date, address, phone and email, you must give the petitioner's info never give the benefitiary's info or they will close the chat

thank you guys!