Immigration Process

I just want to ask if any of you'll have been in this situation.
Card was mailed to me in the first week of the year and until today I haven't received it. Called uscis got the tracking number and shows "in transit arriving late". I went to local post office with the tracking number to see if they can help but it was useless. Out of this frustration I called uscis again telling them about this mess, and they said to wait until next two weeks if not give them a call. My mail is not showing any update after it was departed from Knoxville, Tennessee on 4 Jan.

Anyone in the same situation???

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