@Sali L Yesterday I had this issue. today i tried 3 times. all the times it worked for me. try in different browser

Same issue. chat is down.

Thanks @S K Probably we have asked too much and our IP has been blocked 🤢

@Charlie SC @Sali L which locations you are chating from?

Indiana for me

@Sali L @Charlie SC this is a just a pure guess. I live in Dallas area. yesterday whole day I had this issue and i tried almost every 1 hr. however today its working flawlessly for me. this tells me that - they are doing some deployments/outages by regions. what that means is - the servers will be up for certain regions while the other region servers will be on outage. I am saying this because - I do simmilar stuff and bring systems out by regions/servers. so if u live in indiana by default the IP routes to nearest server whcih is might in outage. based on this info. the chat will not work for you the whole day. but tomorrow it will work

thanks @S K will retry tomorrow. Finger crossed to all of us for approval. Waiting is so stressful.

@Sali L yes!

@Charlie SC @Sali L calling works. you can try thay today. if you would like.

it works again for me@S K

@Sali L cool!

@S K this explain why I'm having issue too. lolz

Ask emma to confirm the date my case was received by non-local office. This office processing time is 38.5 months even double than NBC. I am not sure when it will be processed or it will be transferred back to NBC.

@Sali L is your case moved to FO Charleston,SC?

no Chartelloe NC

Sure will do @Warm wishes

its not working for me

just retry @ana ash

@Warm wishes chatted with emma and being told that my case is at NBC again

no I confirmed with other agent saying that still at field office. Emma is so confusing