FAQ for Lawfully Users

You asked, we listened. Surrounding Lawfully’s analytical approach to USCIS & NVC case tracking, many users have asked questions: how Lawfully case tracker works, how to read all graphs and numbers provided on the app, etc. We put together frequently asked questions in an effort to encompass all kinds of questions across the services Lawfully is providing for users. If you haven't tried the Lawfully case tracker yet, you can also download the app at the end before coming back and looking through this article.

Lawfully Case Tracker

Q: How does the Lawfully app track my case?

A: Currently the algorithm is based on the status information on the USCIS server. Our app checks the USCIS server on a daily basis.

Q: I’ve entered wrong information about my case. How can I change it?

A: You can always change the case information and details. Go to the app and open a case you registered. Click on "more" in the upper right corner and select “edit case information”.

Q: My case has not been updated for a while. Something’s wrong?

A: Our app checks your status on the USCIS server on a daily basis, so if there is no update on its server, the app can't recognize the latest update on your case. If your status is not up to date or stays unchanged, we suggest you send inquiries to USCIS online (https://egov.uscis.gov/e-request/displayONPTForm.do?sroPageType=onpt).

Q: What is USCIS Case Status Message Explorer?

A: 1. USCIS Case Status Message Explorer (USMEX) tells you which USCIS message other filers of the same visa type as you received for the next step. if a current status for your I-130 application indicates “Case is being actively reviewed by USCIS”, USMEX tells you the next messages that other I-130 filers have received by percentage.

  1. Those messages range from the one received mostly to the one received the least. For example, you can see 80% of all cases have received messages "case approved" in 3 days on average.

  2. Average days can be increased or decreased due to the new added cases. New cases will be factored in to calculate average time and affect the number. For your reference, please check out the link. The web version provides the same but wider explorer map that provides what percentage of users received which USCIS case status message.

Q: What does this graph in Expected decision date tell me?

A: The Expected Decision Date generates “prediction” of a date of a decision on your application based on our data-driven analysis. The data consists of the past applications that have been already concluded. Please note that predictions result only from the cases registered in our app, so they don’t represent all cases in the USCIS processing queue.

Q: Does this prediction imply that I will definitely get approved during this period?

A: The expected decision date is generated based on the data of other users' past applications of the same visa type as yours. While the prediction has been pretty accurate according to our data analysis, we’ll keep improving our analysis in order to provide more precise information by factoring in the latest trends.

Q: The prediction on the approval date of my application was not correct

A: Due to the current circumstances (e.g. the global pandemic), the approval of your application could be delayed. We’ll keep updating our data analysis in order to provide more accurate predictions by factoring in the latest trends.

Q: The page says there is no data for a service center

A: 1. First, make sure you selected the correct visa type 2. Also, the size of the data set we have for a specific service center for your case type and category is not big enough to draw conclusive results from modeling. As we keep collecting the data from users, we will update our modeling and make an announcement accordingly. Please understand that maintaining the data integrity at a high level is our first priority rather than providing incomplete results to our users.

Q: Approval rate and RFE probability

A: The approval rate and the RFE probability are calculated based on the case data registered in the app. For example, if the approval rate for your I-130 application is 100%, it means that all I-130 cases submitted to USCIS during a certain period of time in the past were approved. If RFE probability is 22%, it means that 22% of the I-130 applicants registered in our app, were reconsidered and received RFE from USCIS.

Q: What does “Your Ranking” mean?

A: Follow the link to the “Your Ranking” explanation. https://www.lawfully.com/resources/start-case-analysis-pro#iii-check-your-ranking-among-other-applicants

For example, if your ranking is "10th/150", it means that there are a total of 150 people (with the same case type, category, and service center, as well as similar filing date) waiting for a decision and you are placed in the 10th out of them. This indicates 9 people ahead of you and 140 people behind you in the queue.

Please note that cases in the decision stage are no longer considered for the ranking calculation, but you will see that they are added to the number of cases that reached the decision stage. These result from the case data registered in the Lawfully app. While it doesn’t represent all cases in the USCIS processing queue, our algorithm accounts for the progress of all cases registered in the app accurately on a daily basis.

Q: Why is my ranking same/retrogressing?

A: 1. There are multiple possibilities to consider.

  1. My ranking stays the same: Please check if the total number of people in your group also increases. Let’s say your original ranking was 15 out of 150 (15/150=10%). Next day, if your group has 2 new cases with earlier filing dates and 10 with later dates than yours, your new ranking is 17 (=15+2) out of 162 (=150+12), but your relative position actually remained almost the same (17/162=10.5%) in the processing line.

  2. My ranking is retrogressing: There are moves of cases in other steps (e.g. Received, Biometrics, or Interview, etc) . For example, new people join the app and enter their cases on our app everyday, which keeps changing the number of cases at each step and affects your ranking. Specifically, the fact that new cases were added later than yours in the app doesn't necessarily mean those applications were actually filed later than yours. In other words, some of them are likely to have been already filed earlier than you, which may lead to retrogressing your ranking.

  3. You can tap on each step to see 'Updates for the last 7 days'. This will show you how many existing cases have moved to this step from earlier, as well as how many new cases have been added to this step.

Q: Why are some cases that were behind me moving ahead of me now?

A:

  1. Various reasons exist. For example, since there are a number of USCIS officers, some of them may work more quickly and others relatively slowly, so the progress is not at the same pace. Alternatively, some officers may think that a case deserves a quicker process whereas another officer might think it needs more careful review.
  2. If a case was filed to USCIS later than yours and both cases are in the Received step, our algorithm puts this case behind yours in the processing queue because your filing date is earlier than this case. However, if this case was processed quicker than yours for some reason and is now in the Biometrics step while yours is still in the Received step, it’s going ahead of you and your ranking is now behind this case.

Q: I can’t see my Green Card type under “Visa Type”

A: You don’t need to look up the visa bulletin if you applied for a Green Card as 1) the spouse of a U.S. citizen 2) the unmarried child under 21 of a U.S. citizen or 3) the parent of a U.S. citizen since those have no wait time.

Q: I subscribed to Case Analysis Pro but I can’t see any data

A: The size of the data set we have for your case type and category is not big enough to draw conclusive results from modeling. As we keep collecting the data from users, we will update our modeling and make an announcement accordingly. Please understand that keeping the data integrity at a high level is our first priority rather than providing incomplete results to our users.

Q: I can’t register my refugee/asylum case in the app

A: Sorry, we're currently not supporting asylum and refugee cases, but we're preparing to track all types of visas including those two as soon as possible.

Lawyer Consultation

Q: How to join a lawyer consultation I booked?

A:

  1. Press "My Appointment" under the "Consultation" tab.
  2. You will see your appointment under "Upcoming" tab
  3. From 10 mins before the appointment time, your lawyer can enter the video chat room. You can enter the room only after the lawyer has entered it.
  4. When you’re waiting for the lawyer to enter the chat room, you will see the “waiting for the lawyer” button on the page below.
  5. After the lawyer has entered the chat room, you can click the button that turns blue with a message “Join within 3 minutes”.
  6. A countdown will start from 5 toward 0. You will automatically enter the chat room when the countdown hits 0.
  7. You are all set! You will be able to see and hear your lawyer in the video chat room.

Q: I’d like to reschedule my appointment

A: You need to cancel your appointment and make a new one in the app.

Q: I’d like to cancel my appointment

A: You can always cancel your appointment in the app before a consultation starts.

Q: I missed a consultation, can I get a refund?

A: You don’t need to ask for a refund because you will get charged after a consultation. If you failed to show up on time, a consultation won’t start and therefore, the consultation fee won’t be processed. The platform fee will be refunded automatically. Please allow a couple of business days to be completely refunded.

Q: My consultation request was rejected

A: Some lawyers may not be able to accept your consultation request due to temporary conflicting schedules. Please try to book a new appointment with other immigration lawyers as we keep adding experienced lawyers to give you as many options as possible.

Mock Interview

Q: How to join a Mock Interview consultation?

A:

  1. Press "My Appointment" under the "Consultation" tab.
  2. You will see your appointment under "Upcoming" tab
  3. From 10 mins before the appointment time, your interviewer can enter the video chat room. You can enter the room only after he/she has entered it.
  4. When you’re waiting for an interviewer to enter the chat room, you will see the “waiting for the interviewer” button on the page below.
  5. After an interviewer has entered the video chat room, you can click the button that turns blue with a message “Join within 3 minutes”.
  6. A countdown will start from 5 toward 0. You will automatically enter the chat room when the countdown hits 0.
  7. You are all set! You will be able to see and hear your interviewer in the video chat room.

Q: I’d like to change my appointment

A:

  1. You can reschedule your appointment anytime 24 hours before a consultation.
  2. If you want to reschedule less than 24 hours before a consultation, leave a message here to tell us which date you prefer. We’ll respond to your email.

Q: I’d like to cancel my appointment A: You can cancel your appointment anytime 24 hours before a consultation. If you cancel less than 24 hours, you will be charged 10% of the service fee.

Q: What is my current case status? When will my application be approved?

A:

  1. If you signed up for our app and registered your case, you can track the case and be informed of more details including your case status.
  2. While we provide predictions for your application, we are not able to discuss your legal issue itself since Lawfully is not a law firm. We suggest you ask your lawyer to find what your options are.
  3. If you don't have a lawyer, you can try the lawyer consultation service on our app. There are multiple immigration lawyers who are experienced in various visa situations. You can search for the right attorney by checking their expertise in the Practice Areas menu.
  4. You can also contact and send an inquiry to USCIS.

Case Analysis Pro Subscription/Gem

Q: When I intended to activate the 3-day free trial for Case Analysis Pro, I was charged for the Case Analysis Pro right away A:

  1. According to the policies of Apple/Google, you may activate the 3-day free trial for the 3-month subscription once per device.
  2. If you have already tried the free trial with a different account and now try to activate it again with another Lawfully account, you will get charged this time even if it shows "free trial".
  3. Please note that the 3-day free trial for the monthly & annual subscription is not available.
  4. If you want to cancel or request a refund for the subscription, please contact the support team through the Lawfully app > Help Center.

Q: I purchased subscriptions but I can’t access Case Analysis Pro

A: Please contact the support team through the Lawfully app > Help Center.

Q: I was charged twice for the same subscription plan.

A: You need to get a refund for one of the two charges. Please contact the support team through the Lawfully app > Help Center.

Q: I purchased Gems, but I can't unlock 2-day/7-day Case Analysis Pro

A:

  1. If you have used free gems before to unlock the same case, the case won't be unlocked this time even if you have enough gems and created a different account.
  2. If you think that is not your case, Please contact the support team through the Lawfully app > Help Center.

Q: I referred my friend to the app, but I didn’t get 60 free gems yet. A: Only after your friend registered her case in the app will you redeem 60 gems. Please make sure that your friend completed the case registration.

Q: How to cancel my subscription

A: To cancel the subscription to avoid auto-renewal, please see ‘More’ → ‘FAQ’ → ‘How to cancel subscription’ in the Lawfully app.

Q: How to request a refund

A: Please contact the customer support team.

How can I check the status of my visa application?

Regardless of the type of visa you applied for, you don't have to check on the USCIS or DOS website anymore in order to find your case status and predict the processing time of your case. Lawfully came up with a ground-breaking solution to help all immigrants and non-immigrants learn what is going on with their applications. That is why Lawfully has launched USCIS Case Tracker. Since then, we have tirelessly improved its features with a firm commitment to immigration equality.

With a very small fraction of cost and time it would have taken to struggle with immigration attorneys and USCIS, give yourself 3 minutes to fill in the information about your application. BOOM! You can check your case status along with an expected processing time and compare yours with other similar cases at your fingertips. No need to check in on the USCIS website anymore. Lawfully will deliver updates on your case status in real-time. And don't miss the new feature of NVC case tracking in order to embrace visa applicants outside the U.S.

If you want to get more insights from a certain visa type, try Case Analysis Pro, and among other features, see your ranking compared to others who registered their cases so that you get a sense of where you stand.

Download Lawfully Case Tracker now and stay up to date!